IBCD Connect Help Center

Subscription Questions

Get answers to everything subscription-related including sign-up, group and cohort setup, how to send and accept member invitations, upgrading and downgrading your plan, and resetting your password.

Courses and Certification

Questions about CDC Courses, ACBC Certification, the IBCD Certificate of Completion, the counseling observation videos, and more.

Teachers and Moderators

Learn the difference between the “Teacher” and “Moderator” roles as well as the features, abilities, and restrictions of both.


How to invite members, remove seats, and customize a learning group’s schedule, courses, and discussion posts. Walkthrough the entire Community Subscription setup process.

Tips and Troubleshooting

Tips for building the best experience, answers to technical issues, user guides, and other general FAQs.