Subscription Questions

1. Select the “Subscribe” button here or on the IBCD Connect Menu in the top left corner and choose a subscription plan.
2. Next, sign in with your current account or create a new account if you don’t have one yet.
3. Select “Go to Checkout.”
4. Before you hit the “Subscribe” button, if you have a coupon code, be sure to enter it now under “Add promotion code” on the lefthand side of the screen. 
5. Next, enter your card information (or pay with Google Pay or Apple Pay). 
6. When your payment is complete, you’ll be directed back to the success screen in your account.
7. You’re ready to get started! Go to the Library page to find a course to take. You’ll see “included in my subscription” on courses you can join as part of your subscription.

*Before subscribing, it is important to note that the person who initially signs up for the community subscription and inputs the billing information will be receiving all email communications regarding billing and setup. This person will also be the one responsible for managing the subscription in the event that users need to be added or removed.  IBCD Connect will automatically assign the initial setup person as the “Teacher” on the account.  Other users can be designated as a “Teacher” for courses:

1. Select the “Subscribe” button here or on the IBCD Connect Menu in the top left corner.
2. Next, choose the Community plan (Small or Large) and enter the number of learners in your community (yourself included).  
3. Add a group name that your learners will recognize like, “Berean Church,” “Ray’s Group,” or “BCC Advanced Counseling”
4. Sign in with your current account or create a new account if you don’t have one yet.
5. Select “Go to Checkout.”
6. Before you hit the “Subscribe” button, if you have a coupon code, be sure to enter it now under “Add promotion code” on the lefthand side of the screen. 
7. Next, enter your card information (or pay with Google Pay or Apple Pay). 
8. When your payment is complete, you’ll be directed back to the success screen in your account.
9. You’re ready to get started and begin inviting learners!

1. Once you’re in Pathwright, you will then be able to invite members to your Community plan. If you haven’t followed the steps for subscribing yet, please view step #1 in the dropdown above before proceeding.
2. First, navigate to your Home. You can find this over in the menu at the top left menu called “Home.”
3. Once in your Home view, you should see a big profile circle at the top with your name underneath. Select the button called “People.”
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5. Next, select “Manage” to begin adding your members to your plan via their email.
6. Clicking “add” will send them an email invitation to join your plan. WAIT for your members to accept this invitation, then proceed to the 3rd step of inviting them to your specific cohort within the plan.

• Once your members have accepted the first invitation to your Community plan, you can now send them an invitation to your cohort.
• To see if they’ve accepted their invites, go back to your “Manage” tab or to the Group name. Their status should no longer say “Waiting for invitation to be accepted.”
• If they’ve accepted their invites, go to the Community Collection.
• Once in your Community Collection, you’ll need to check 2 things:
  1. Check that you’ve added the Collection to your plan. If you haven’t yet, please click “Start Collection” at the top of your Collection page.
  2. To create your cohort, scroll down on that page and select “Create Cohort” and enter a cohort name
• Once you’ve followed the cohort creation steps, click on the word “Path” in the center (circled above).
• You can now begin adding members to join your cohort. Next, go to the “Share” tab located at the top of that page.
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• Click on “Share” then “Add” and begin adding members to your class the same way you added them to the plan. If they’re in your plan already, you can just add them by name.
• If they are not in the plan, you’ll need to follow up with your members and remind them to accept the first invite to the plan. Then, you can follow the steps again to invite them to the class.
• For additional help, visit Pathwright’s Help Center or email us at connect@ibcd.org.

You will receive an email from IBCD asking you to accept a subscription invitation. Please note that a subscription is required to join a cohort.

To join your cohort, select the link in the email or message that was sent to you. Please note that a subscription is required to join a cohort. If you have been invited to a Community Subscription, be sure to accept the plan invitation first before accepting the invitation to your cohort. If you’ve already joined a subscription plan, just sign in. You will be enrolled in the class and the account manager will be notified.

View the guide here: https://help.pathwright.com/en/articles/6695447-share-new#h_fb73886008 

1. Navigate to your profile tab at the top right of your screen, and click on “Your Settings.”
2. Once your profile window pops up, click on “Manage Subscription.”
3. From here, you will be redirected to a page where you can “update plan” and update the number of seats included.
4. Once you’ve upgraded your plan, follow the invitation instructions above to invite new users to the subscription plan, and then the cohort.

Read this guide: https://help.pathwright.com/en/articles/2934805-remove-a-member-from-a-course-or-cohort#permanently-delete-an-enrollment

Read this guide: https://help.pathwright.com/en/articles/6695447-share-new#h_6e7ec180f1 

Account Manager:  It is important to note that the person who initially signs up for the community subscription and inputs the billing information will be receiving all email communications regarding billing and setup. This person will also be the one responsible for managing the subscription in the event that users need to be added or removed.  IBCD Connect will automatically assign the initial setup person as the “Teacher” on the account.  Other users can be designated as a “Teacher” for courses: https://help.pathwright.com/en/articles/6496765-teacher-role

You will be asked to enter your credit card information upon sign up. This card will be automatically charged and be used for all recurring payments, renewals, and refunds. 

Our billing cycles run on the automatic monthly renewal schedule from the time of your subscription registration. We do not keep record of or remind you of the renewal date, so please be mindful of these automatic charges.

You can cancel or upgrade your subscription plan at any time in your account settings.

Refund Policy: IBCD subscriptions can be fully refunded within 15 days from the date of the purchase or renewal date. Refunds will take several days to process and to reflect on your bank/credit account. All refund requests must be emailed within the 15 day period to connect@ibcd.org.  

1. To update your credit card information, sign in and select “Manage Subscription” on the menu in the upper right corner.  This will take you to your billing page.
2. Scroll down and you will see a list of Payment Methods. At the bottom of this list, select “+ Add Payment Method.”
3. You will be prompted to enter your new credit card information.

If you know the email address that you used to sign up, click “Sign In” in the upper right corner of the site and then click “Forgot your password?” Enter the email address associated with your account and a password reset email will be sent to you. 

If you’re not sure which email address you used to create your account, please provide your full name and some possible email addresses to look for, and we will help you find your account and reset your password.  Send an email to connect@ibcd.org.

You can also reset your password anytime while logged in to your account under “Your Settings” > “Change Password.”

You can find and edit your email address under your profile settings in the top right drop down menu.  Select “Your Settings” and you will see a text field with your current email address. Highlight to edit and then hit “Save” in the upper right corner of your Profile.

Read the guide here: https://help.pathwright.com/en/articles/459383-notifications-for-learners